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I would like to cancel a contribution

Please contact support by sending an email to support@hekatesfinishingschool.com using the email address on file with your account with a request to cancel a recurring contribution.

Cancellations can take up to 7 days to process depending on the situation. 

Please understand that HFS does not offer refunds or partial refunds, but can pause accounts and preserve an account credit (will require follow up with support as this has to be handled manually).

This is offered to students that are suddenly busy and want to pause access until they have more time for classes. If this is abused, we reserve the right to refuse on a case by case basis.

 

For Founding Witches:

In order to stop future payments, we've made it so that students can stop payments themselves and reactivate them when it's convenient for them. As long as your Founding Witch contribution is paid in full before August 2020, you're be able to keep your Lifetime Access and Founding Witch status though you won't have early access to classes if your contributions are paused. If you get to a point where you would like to continue your contribution, you can go into your account and select 're-activate' on your enrollment.

Because of this change where it's under the control of the students, you'll need to please log into your student portal account and pause your enrollment. It's a system limitation unfortunately and I apologize that I'm not able to pause it, only delete it which means it wouldn't be able to be reactivated in the future and I don't want to do that unless that's your wish. If that IS your wish, you can pause your contribution and it will expire when HFS opens, automatically deleted.

To pause your payments, please log into the student portal here: https://online.hekatesfinishingschool.com/login
If you don't remember your password, you can select 'forgot password' and you will be emailed a link to reset your password.

You can find your payment information under My Enrollments, or by clicking this link once logged in: https://online.hekatesfinishingschool.com/subscription/history
By scrolling all the way to the right, you'll see a column labeled 'Action' and you can click 'cancel'. You will be able to reactivate this at a later time if you wish.
If your Founding Witch contributions are not completed by August 2020, it won't be able to be re-activated but will change to 'expired' which should give you time to decide if this is something you would like to continue in the future when it fits your situation better. If your payments will not be completed by August 2020 and you would like a customized plan to ensure you are caught up on contributions, please email support@hekatesfinishingschool.com and we will work out a schedule to fit your situation.

I want to thank you for your contribution and I am sending you my very best wishes. No matter what, I look forward to seeing you in class and discussions in the community when HFS opens.